Refunds at Y Profit are conditional, not automatic. We review every request individually and issue refunds only where genuine issues exist and usage has been minimal. Please read this policy carefully before making a purchase.
Summary of refund conditions by plan type
Y Profit offers various subscription plans and one-time licence purchases. We understand that issues may occasionally arise, and we want to be fair and transparent about when and how refunds can be issued.
Refunds are not issued automatically or on demand. Each request is reviewed individually based on the conditions outlined in this policy. By purchasing a subscription or licence key, you agree to the terms described here.
Monthly subscriptions are generally non-refundable once payment has been processed and access has been granted. The subscription provides immediate access to all premium features, and the billing period is short.
Refunds may still be considered in the following exceptional cases:
To request a refund under these exceptions, contact us within 3 days of the charge at dev.yprofit@gmail.com with your payment details and a description of the issue.
Refund requests for 3-month subscriptions may be considered within 3 days of the original purchase date, subject to the following conditions:
Refund requests submitted after 3 days of purchase will not be considered, regardless of circumstance.
To request a refund, contact dev.yprofit@gmail.com with your licence key or payment reference and the reason for your request.
Refund requests for 6-month subscriptions may be considered within 7 days of the original purchase date, provided the following conditions are met:
Refund requests submitted after 7 days of purchase will not be eligible.
To request a refund, email dev.yprofit@gmail.com with a description of the technical problem, steps you have already taken, and your payment or licence reference.
Annual plans and one-time licence key purchases are eligible for a refund within 7 days of purchase, subject to the following:
We do not offer refunds on annual plans or licence keys after 7 days under any circumstance, except in cases of duplicate or erroneous charges.
To request a refund, email dev.yprofit@gmail.com within the 7-day window with your licence key and reason.
A refund may be denied where there is evidence that the app has been substantially used during the refund window. Substantial use includes, but is not limited to:
Substantial use indicates that real business value has been received from the subscription, and a refund would not be appropriate in such circumstances.
A refund request may be approved if any of the following apply:
A refund will not be issued in the following circumstances:
Because Y Profit is an accounting tool that stores real business data, we apply a fair-use principle to all refund requests.
Refund requests may be denied where there is clear evidence of:
This policy protects the integrity of the platform and ensures fair access for all paying users.
To submit a refund request:
We aim to respond to all refund requests within 3 to 5 business days. Approved refunds will be processed via the original payment method within 5 to 10 business days, depending on your bank or payment provider.
We may update this Refund Policy from time to time. Any changes will be reflected on this page with an updated effective date. Continued use of Y Profit after changes are posted constitutes your acceptance of the revised policy.
For refund enquiries, billing issues, or questions about this policy: